Lovekin are based in Ash, between Aldershot and Guildford and we’ve been here since we started in 1986. For boiler replacement and central heating installation we cover an area, where Surrey, Hampshire and Berkshire meet, stretching out to Basingstoke, Bracknell, Leatherhead, Woking, Cranleigh, Haslemere and Alton. The full list is on a separate installation areas page.
between 8.00 and 6.00 weekdays.
Outside hours leave us a message; we’ll ring you back
If you prefer you can email us
Sorry, we deal with mains gas only, not LPG, and only domestic gas appliances
You’re welcome to ring us if you’re looking for a quote for a new gas boiler or a full central heating system but if you simply want to talk about options and need advice, that’s fine too.
We service lots of old boilers (the oldest made in 1967) and we’ll never push you to change unnecessarily. If your boiler is safe, reliable and with a gross efficiency of about 80% or more we’d advise you to keep it, as the savings you’d make with a new, high efficiency model wouldn’t justify the expense of changing. It’s not that we don’t want the work; we feel that business should be fare and advice should be honest. If you decide you want a new boiler we’d recommend Worcester Bosch and will be happy to provide you with a written quotation. Honesty is important to us and we have a strict ethical policy about good work.
We also replace radiators, radiator valves, circulating pumps and central heating controls like programmers, thermostats, and motorised valves.
For the list of places where we’re happy to work please see our installation areas page.
We are proud to be Which? Trusted Traders and will be writing more about that on this web site soon.
If your boiler has been condemned, you will have to have it replaced. However, you may have been told that you need to have it replaced because parts are no longer available. While this is certainly true for some gas boilers, there’s a lot of dishonesty in the domestic central heating sector and it may be worth checking before you agree to go ahead. We’ll always tell you whether we think the parts you need for your boiler are still available. Alternatively, you could try Central Heating Spares in Camberley. We think they’re the best spares stockist in our area. Their phone number is 01276 35223. If CHS can’t access the parts you need, you’re unlikely to get them anywhere.
If you are planning to change for a high efficiency appliance to save money, it may be worth reading our article on efficiency before making a decision. Our industry has a vested interest in exaggerating the savings you will make. We service a lot of boilers and, where possible, carry out combustion analysis using an electronic combustion gas analyser (ECGA). This gives us a gross efficiency figure.
Most of the room-sealed boilers we check (and most are room-sealed) have a gross efficiency of about 80%. New, high efficiency appliances (also called condensing or HE boilers) have a gross efficiency of 88%-90% using the same combustion analysers. This means that, if your existing appliance is room-sealed or fan-flued, you can expect a saving of between 10% and 15% in gas usage if you change to a new, high efficiency boiler (assuming that your hot water use, how warm you keep your house, and weather conditions all stay the same). Even with our currently high gas prices it would take years to pay back the replacement costs.
Mainly for commercial reasons, boiler manufacturers quote net efficiency figures for their new gas boilers. These figures are always higher and make the boilers seem more efficient. A domestic gas boiler with a net efficiency of 98% has a gross efficiency of just over 88%. We’ve written a separate article explaining the difference between gross and net efficiency.
We believe that good work can only be good if it’s good for all parties. It must be good for the company, in that it must be profitable. It must also be good for the employees of the company; we will never run a company in a way which exploits the people who work for it. Finally, it must be good for the customer, providing high quality work and service at a fair price. We trust our employees and we all want to work for customers who trust us to to be fair and completely honest. We know most of our customers on first-name terms and continue to be surprised at just how nice so many of them are.
Though Basingstoke, Bracknell, Leatherhead, Dorking, Cranleigh, Haslemere, Bordon and Alton, are further from where we are based, we’re increasing the number of customers we have in those areas and provide the same level of quality and service as we do for our customers who are nearer to home. Please feel free to ring us and we'll be happy to talk to you. Or, if you prefer, you can email us.
Many of the terms used in the domestic heating industry can be confusing so we’ve produced a page explaining terminology.
We also have a separate web site recording information about central heating and boiler problems and fault-finding. We deal with problems with some controls too. You can find it at lovekin.net. It includes information on system pressure for sealed systems and combis, Honeywell motorised valve faults, Grundfos central heating circulating pumps, wheelhead and lockshield manual radiator valves and Honeywell thermostatic radiator valves. We have an article on balancing radiators which goes through the easy method we use to balance the radiators in a central heating system. Lots of people have told us that the method worked well for them The site is still quite basic but there’s quite a lot of useful information there already and we’re adding to it as quickly as we can. You can also find articles about gross and net efficiency and condensate drain problems among others.
The wall and the hole where the old boiler was taken out. The wall outside looked almost as bad!
The outside of the same wall pictured left, patched in to mimic the brickwork. When it’s painted it will blend in very nicely
Same wall again, this time inside
Clean core-drilled flue hole on another job
Lois patching in the gap between the boiler flue and the wall
For more about us see our who we are page or click on a picture
Our first choice of boiler manufacturer is Worcester Bosch. Their commitment to quality, service and backup means they are well ahead of most of the competition. They have also achieved Which? Best Buy status for all of their Greenstar gas boilers, for the fourth year running.
We are Worcester Accredited Installers and can extend the warranty on their gas boilers to 7 years. This warranty is serviced by their own engineers and covers all parts and labour (subject to their terms and conditions, one of which is that the boiler must be serviced every year). We will include the cost of the extension warranty in the quotation.